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Appointment of PHC Chief Operating Officer

Dear Providence Family:

On behalf of the Senior Leadership Team, it’s my great pleasure to announce the appointment of Norm Peters as Chief Operating Officer (COO) for Providence Health Care, effective June 20th.

Norm joins us from his previous Senior Executive Team role at Fraser Health as Vice President, Regional Care Integration.

With over 19 years of experience in BC’s health care sector, at both Fraser and Island Health, Norm is a values-based leader with a very strong track record.

Prior to joining Fraser Health, Norm was the executive director for Surgical Services, Ambulatory Care, Long-term Care, Home Care Strategy and End-of-Life Care at Island Health. This role included accountabilities for the full spectrum of surgical and ambulatory care services across multiple acute care sites.

Since 2019, he has led the integration of acute and community services across Fraser Health, held leadership positions for primary and community care, Mental Health and Substance Use, Long Term Care and Assisted Living, Home Health/Home Care Strategy, and Access/Transitions Service.

The COO is accountable for the effective operation of high-quality services across Providence’s acute, rehabilitation, community and provincial programs, and starting from June this will include the Facilities Management team, including housekeeping/environmental services and food services once they are repatriated to us. Importantly, the role is also accountable for leading the transformation of services, and our new models of care, in readying for our move to the new St. Paul’s Hospital.

We are currently making good progress in the recruitment process for the Chief People, Nursing and Health Professions Officer role, which we expect to fill in the very near future.

I want to thank Leanne Heppell for her ongoing dedication to Providence and her continued leadership here even after she was appointed in her official role as Executive Vice President and Chief Ambulance Officer for the BC Emergency Health Services at PHSA.

Leanne’s final day with Providence will be May 13th. I am delighted that Darlene Emes has agreed to act as the Interim COO between May 13th and June 20th, when Norm starts in his role. The Facilities Management team will remain reporting to Brian Simmers until June 20th, at which point it will transfer its reporting to Norm. I am also pleased that Grant McCullough will hold the Interim Chief of Professional Practice & Nursing, and Clinical Informatics accountabilities and that the People team will continue to report to Brian Simmers until the Chief People, Nursing and Health Professions Officer position has been successfully recruited.

Thank you to both Darlene Emes and Grant McCullough for their continued leadership throughout this transition period. I very much appreciate their commitment and tireless hard work. Finally and most importantly, thank you to all Providence staff, medical staff, researchers, leaders, volunteers and SLT members for your continuing commitment to our patients and to our Mission.

I am looking forward to continuing this Mission: Forward journey with all of you and I am thankful to have Norm joining us to help us deliver the services that the patients that we serve truly deserve.

With best wishes,


Fiona Dalton

President & CEO

Providence Health Care